1980TIC Cloud
  • La plataforma de Bot de 1980 TIC Cloud
  • 📖Glosario de términos
  • Comenzando
    • ⚡Inicio rápido
    • 🔌Conectando un canal
    • 👥Invita a tus compañeros de equipo
    • ✏️ Responder a los mensajes
    • 🤖Creando un chatbot
  • Módulos de espacio de trabajo
    • 📊Escritorio- Dashboard
    • 💬Mensajes- Messages
      • Asignación y cierre de una conversación
    • 👩‍💼 Contactos- Contacts
      • Detalles de contacto
      • Actividad de contacto
      • Canales de contacto
      • Importar Contactos
    • 📨Transmisiones
    • 📈Flujos de trabajo
      • Disparadores
      • Pasos
    • 📑Informes
      • Conversaciones
      • Usuarios
      • Contactos
      • Mensajes
      • Registros
  • Ajustes del espacio de trabajo
    • 🗃️Administrar un espacio de trabajo
    • General
    • Usuarios
      • Nivel de acceso
    • Equipos
    • Canales
      • Menús del chat
    • Campos de contacto
    • Integraciones
    • Notas de cierre
    • Fragmentos
    • Archivos
    • Exportación de datos
    • Importación de datos
  • Configuración de la importación
    • Administrar una organización
      • General
      • Usuarios de la organización
      • Espacios de trabajo
        • Gestión de múltiples espacios de trabajo
      • Facturación y uso
  • CUENTA DE USUARIO
    • 👤Perfil del usuario
    • ✅Actividad del usuario
    • 📢Notificaciones
    • 🔁Restablecer su contraseña
  • CONTACTOS Y MENSAJES
    • 🎯Variables dinámicas
    • 👁️‍🗨️ Vistas de contacto
    • Conversaciones
  • CANALES DE MENSAJERIA
    • 🗃️ Resumen de canales
    • ✔️ Facebook Messenger
      • Chat online de Facebook
      • Respuestas privadas
      • Mensaje de etiqueta
    • ✔️ Gmail
    • ✔️ WhatsApp
      • API en la nube de WhatsApp
      • 360Dialog WhatsApp
      • Twilio WhatsApp
      • MensajeBird WhatsApp
      • WhatsApp de Vonage
      • Plantillas de mensajes de WhatsApp
    • ✔️ Widget de chat online
      • Instalar en WordPress
      • Instalar en Shopify
      • Instalar en Wix
      • Instalar en Joomla
      • Instalar en Squarespace
    • ✔️ LINE
    • ✔️ Telegram
    • ✔️ Viber
    • ✔️ SMS
      • Twilio SMS
      • MessageBird SMS
      • Vonage SMS
    • ✔️ Twitter
    • ✔️ WeChat
  • INTEGRACIONES
    • 🆗Dialogflow
      • Conectando a Dialogflow
      • Gestión de intenciones
        • Parámetros
          • Etiquetado
          • Apagando el Bot
          • Marcando como hecho
          • Asignar
          • Envío de notificaciones personalizadas
          • Darse de baja
          • Campos de contacto y valores
          • Envío de atajos
          • Envío de archivos
          • Solicitando ubicación
        • Eventos
        • Plantillas de respuesta
        • Cargas útiles personalizadas
        • Request de webhook (Fulfillment)
    • 🆗Chatbase
    • 🆕Zapier
  • API DE DESARROLLADORES
    • 📥API de contactos
    • 📥APIV2
    • 💭API de mensajes
Con tecnología de GitBook
En esta página
  • Objeto de contacto
  • Muestra
  • Facebook
  • LINE
  • SMS
  • Telegram
  • Twitter
  • Viber
  • WeChat
  • Chat web
  • WhatsApp

¿Te fue útil?

  1. INTEGRACIONES
  2. Dialogflow
  3. Gestión de intenciones

Request de webhook (Fulfillment)

El campo solicitud de intención de detección original pasa los datos sin procesar del proveedor del canal a Dialogflow.

Si está creando un agente de Dialogflow que usa Dialogflow Fulfillment de manera extensa, encontrará que los datos transmitidos por el proveedor del canal son útiles para su aplicación. Estos datos se pasan de la plataforma 1980TIC.com a Dialogflow usando originalDetectIntentRequest enel campo.

Objeto de contacto

Para permitir casos de uso más avanzados de la API, la plataforma agrega el objeto de contacto a la solicitud. El elemento cId del objeto de contacto refleja el mismo valor que se usa en la API de contactos.

Muestra

Las muestras de originalDetectIntentRequestFieldcada canal se enumeran a continuación: -

Facebook

"originalDetectIntentRequest": {
    "payload": {
       "source": "facebook",
       "contact": {
          "cId": "3854977680200098"
       },
       "body": {
         "entry": [
           { 
             "messaging": [
               {
                 "recipient": {
                   "id": "177689475607202"
                 },
                 "message": {
                   "text": "hi",                  
                   "mid": "D3DJuA0YlOgDgOybFG1M2ZHoJg9hq9IAjMQE2ps6RIN4QJ25rNPMi"                
                   },                
                   "timestamp": 1564743055901,                
                   "sender": {                 
                     "id": "2254108171328398"          
                   }
                 }
               ],            
               "id": "177689475607202",            
               "time": 1564743056313         
             } 
           ],
           "object": "page"    
         } 
       } 
     }

LINE

"originalDetectIntentRequest": {
  "payload": {
    "source": "line",
    "contact": {
         "cId": "U905251b5f5759acde5e4788681c04269"
    },
    "body": {    
      "events": [        
        {        
          "type": "message",          
          "replyToken": "16a59224c65b4c5cbecedc4f3504599b",
          "source": {
            "userId": "U905251b5f5759bbde5e4788681c04170",
            "type": "user"
          },
          "timestamp": 1593146060317,          
          "mode": "active",          
          "message": {          
            "type": "text",            
            "id": "12211455206333",
            "text": "Hi"      
          }        
        }      
      ],      
      "destination": "U5698920083824716136c04633a9e1710"    
    }  
  }
}

SMS

"originalDetectIntentRequest": {
  "payload": {
    "source": "twilio",    
    "contact": {
        "cId": "+12262120005"    
    },    
    "body": {     
      "ToCountry": "CA",      
      "ToState": "Ontario",      
      "SmsMessageSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",
      "NumMedia": "0",      
      "ToCity": "",      
      "FromZip": "",      
      "SmsSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",      
      "FromState": "Ontario",      
      "SmsStatus": "received",      
      "FromCity": "St Thomas",      
      "Body": "Hi",      
      "FromCountry": "CA",      
      "To": "+12267022870",      
      "ToZip": "",      
      "NumSegments": "1",      
      "MessageSid": "SM1f1c9a30ff67cf5b1a89d5b1e0735a2b",
      "AccountSid": "AC75bcf6cd15a35c46c6e5fa6d6dde6028",
      "From": "+12262121015",      
      "ApiVersion": "2010-04-01"    
    }  
  }
}
"originalDetectIntentRequest": {
  "payload": {
    "source": "message_bird",
    "contact": {
        "cId": "16364923690"
    },
    "body": {
      "body": "Hi",
      "createdDatetime": "2020-06-26T07:51:30+00:00",
      "date": "1593186690",
      "date_utc": "1593157890",
      "id": "6c4c8c58eb204e69ae7d07e309c5a11c",
      "invocationId": "477a8bc9-a4ec-45db-98e0-3b982898945a",
      "message": "Hi",
      "message_id": "026a4c0e38954e5684757ba1de645130",
      "originator": "12267022870",
      "payload": "Hi",
      "receiver": "12262121015",
      "recipient": "12262121015",
      "reference": "88003423322",
      "sender": "12267022870"
    }
  }
}
"originalDetectIntentRequest": {
  "payload": {
    "source": "nexmo",
    "contact": {
        "cId": "60133386712"
    },
    "body": {
      "msisdn": "12012938397",
      "to": "12012938397",
      "messageId": "16000002AB5DBF42",
      "text": "Hi",
      "type": "text",
      "keyword": "HI",
      "api-key": "2787fb30",
      "message-timestamp": "2020-04-27 09:00:08"
    }
  }
}

Telegram

"originalDetectIntentRequest": {
  "payload": {
    "source": "telegram",
    "contact": {
        "cId": "928825753"
    },
    "body": {
      "update_id": 68062810,
      "message": {
        "message_id": 358,
        "from": {
          "id": 921815852,
          "is_bot": false,
          "first_name": "Leo",
          "language_code": "en"
        },
        "chat": {
          "id": 921815852,
          "first_name": "Leo",
          "type": "private"
        },
        "date": 1593415824,
        "text": "Hi"
      }
    }
  }
}

Twitter

"originalDetectIntentRequest": {
  "payload": {
    "source": "twitter",
    "contact": {
        "cId": "800244779787258095"
    },
    "body": {
      "for_user_id": "800244779786258096",
      "direct_message_events": [
        {
          "type": "message_create",
          "id": "1277881813680091140",
          "created_timestamp": "1593505740934",
          "message_create": {
            "target": {
              "recipient_id": "800244779786258096"
            },
            "sender_id": "1236829623670812661",
            "message_data": {
              "text": "Hi",
              "entities": {
                "hashtags": [],
                "symbols": [],
                "user_mentions": [],
                "urls": []
              }
            }
          }
        }
      ],
      "users": {
        "1236829623670812661": {
          "id": "1236829623670812661",
          "created_timestamp": "1583718145786",
          "name": "leoawesome",
          "screen_name": "leoawesome21",
          "protected": false,
          "verified": false,
          "followers_count": 0,
          "friends_count": 1,
          "statuses_count": 0,
          "profile_image_url": "http://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png",
          "profile_image_url_https": "https://abs.twimg.com/sticky/default_profile_images/default_profile_normal.png"
        },
        "800244779786258096": {
          "id": "800244779786258096",
          "created_timestamp": "1479628198125",
          "name": "1980TIC.com",
          "screen_name": "1980tic_us",
          "description": "https://t.co/8AN2CVzhwJ is a business messaging platform that connects customers from any channel to every team.",
          "url": "https://t.co/vE593YRZwo",
          "protected": false,
          "verified": false,
          "followers_count": 246,
          "friends_count": 23,
          "statuses_count": 1527,
          "profile_image_url": "http://pbs.twimg.com/profile_images/1250330944067653632/3KiCeUhc_normal.jpg",
          "profile_image_url_https": "https://pbs.twimg.com/profile_images/1250330944067653632/3KiCeUhc_normal.jpg"
        }
      }
    }
  }
}

Viber

"originalDetectIntentRequest": {
  "payload": {
    "source": "viber",
    "contact": {
        "cId": "T1yTBK3PQTHAFchsDh1skA=="
    },
    "body": {
      "event": "message",
      "timestamp": 1593420787910,
      "chat_hostname": "BN-CHAT-14_",
      "message_token": 5458312086267550000,
      "sender": {
        "id": "T1yTBK3PQFGAGdhsDh1skA==",
        "name": "Leo",
        "avatar": "https://media-direct.cdn.viber.com/download_photo?dlid=tHBOJafTJ8WSwoFLCQ0x1lmS8RXeDXXyUVoAoLmmOGPIMprwqNCUO6BH3cG-VoAYd3WetLrBK4nP7C86ZN3MxG5T40A1lduzChAts-ULz0oO9l7FjW3bAYljiLyTGkYbaCRjcQ&fltp=jpg&imsz=0000",
        "language": "en",
        "country": "MY",
        "api_version": 8
      },
      "message": {
        "text": "Hi",
        "type": "text"
      },
      "silent": false
    }
  }
}

WeChat

"originalDetectIntentRequest": {
  "payload": {
    "source": "wechat",
    "contact": {
        "cId": "ovYOJv8eZlJ5efKToATGeOk5hBQM"
    },
    "body": {
      "xml": {
        "ToUserName": [
          "gh_5b17802cd972"
        ],
        "FromUserName": [
          "ovYOJv8eZlJ5evMToATGePk5hAQM"
        ],
        "CreateTime": [
          "1593421765"
        ],
        "MsgType": [
          "text"
        ],
        "Content": [
          "Hi"
        ],
        "MsgId": [
          "22812312807562437"
        ]
      }
    }
  }
}

Chat web

"originalDetectIntentRequest": {
  "payload": {
    "source": "webchat",
    "contact": {
        "cId": "e6507476-e507-4503-9652-bcde24e8ea88"
    },
    "body": {
      "sender": {
        "id": "07f1e397-12a8-485b-a417-14d7e3837608",
        "locale": "en_US"
      },
      "recipient": {
        "id": "4db00a5db70efbb51a0cd6a6635918390dd1945a89ce77898ab66b82d5c15344"
      },
      "query": [
        {
          "type": "query",
          "text": "Hi"
        }
      ]
    }
  }
}

WhatsApp

TwilioMessageBirdVonageChat API360Dialog v1360Dialog v2

"originalDetectIntentRequest": {
  "payload": {
    "source": "twilio_whatsapp",
    "contact": {
        "cId": "whatsapp:+60133385703"
    },
    "body": {
      "SmsMessageSid": "SMb16231017683857d42ca62aafabcf205",
      "NumMedia": "0",
      "SmsSid": "SMb16231017683857d42ca62aafabcf205",
      "SmsStatus": "received",
      "Body": "Hi",
      "To": "whatsapp:+14155238886",
      "NumSegments": "1",
      "MessageSid": "SMb16231017683857d42ca62aafabcf205",
      "AccountSid": "AC75bcf6cd15a35c46c6e5fa6d6dde6028",
      "From": "whatsapp:+60144486813",
      "ApiVersion": "2010-04-01"
    }
  }
}
"originalDetectIntentRequest": {
  "payload": {
    "source": "message_bird_whatsapp",
    "contact": {
        "cId": "60133385712"
    },
    "body": {
      "contact": {
        "attributes": {},
        "createdDatetime": "2020-05-18T03:02:01Z",
        "customDetails": {},
        "displayName": "60123376813",
        "firstName": "",
        "href": "https://contacts.messagebird.com/v2/contacts/32845951f19c43d0b4e3371df0da941a",
        "id": "32845951f19c43d0b4e3371df0da941a",
        "lastName": "",
        "msisdn": 60123376813,
        "updatedDatetime": "2020-05-18T03:02:01Z"
      },
      "conversation": {
        "contactId": "32845951f19c43d0b4e3371df0da941a",
        "createdDatetime": "2020-05-18T03:02:01Z",
        "id": "64d59ed4cb4f419ca39114c292c1a597",
        "lastReceivedDatetime": "2020-06-26T08:58:55.7451283Z",
        "status": "active",
        "updatedDatetime": "2020-06-25T08:59:30.877791342Z"
      },
      "message": {
        "channelId": "f4b115e89415407ab2b97fe85ad3d191",
        "content": {
          "text": "Hi"
        },
        "conversationId": "64d59ed4cb4f419ca39114c292c1a597",
        "createdDatetime": "2020-06-26T08:58:55Z",
        "direction": "received",
        "from": "+60123376813",
        "id": "91c8268bb72b412cab3b4080a974c5dc",
        "platform": "whatsapp",
        "status": "received",
        "to": "+6531290788",
        "type": "text",
        "updatedDatetime": "2020-06-26T08:58:55.750324338Z"
      },
      "type": "message.created"
    }
  }
}
"originalDetectIntentRequest": {
  "payload": {
    "source": "nexmo_whatsapp",
    "contact": {
        "cId": "60133386712"
    },
    "body": {
      "message_uuid": "2b53f909-1640-471f-a44d-e4cb9bd00c44",
      "to": {
        "type": "whatsapp",
        "number": "12012938397"
      },
      "from": {
        "type": "whatsapp",
        "number": "60133285813"
      },
      "timestamp": "2020-06-29T04:37:21.876Z",
      "message": {
        "content": {
          "type": "text",
          "text": "Hi"
        }
      },
      "direction": "inbound"
    }
  }
}
"originalDetectIntentRequest": {
  "payload": {
    "source": "whatsapp",
    "contact": {
        "cId": "60132385803@c.us"
    },
    "body": {
      "messages": [
        {
          "id": "false_60133376613@c.us_4A4AE5DAA5601F0560C45E46C16186FE",
          "body": "Hi",
          "fromMe": false,
          "self": 0,
          "isForwarded": 0,
          "author": "60133376613@c.us",
          "time": 1593491156,
          "chatId": "60133376613@c.us",
          "messageNumber": 155,
          "type": "chat",
          "senderName": "Leo",
          "caption": null,
          "quotedMsgBody": null,
          "quotedMsgId": null,
          "chatName": "Leo"
        }
      ],
      "instanceId": "144708"
    }
  }
}
"originalDetectIntentRequest": {
  "payload": {
    "source": "message_pipe_whatsapp",
    "contact": {
        "cId": "60133386712"
    },
    "body": {
      "environment": {
        "app_id": "476"
      },
      "events": [
        {
          "name": "d360_whatsapp_message_in",
          "properties": {
            "stack_id": "85256128299",
            "message_id": "IY2Cx8lhx0E0M",
            "conversation_id": "K7SWYeCmed07C",
            "type": "text",
            "content": {
              "body": "Hi"
            }
          },
          "timestamp": "1593502341000",
          "id": "7a104e27-d4d2-4e5d-8c8a-c74f3ba8e6c1"
        }
      ],
      "device": {
        "mdn": "60133286713",
        "profile_name": "Leo"
      },
      "recipient_id": "64f0699c-e005-409d-b177-6a975c61ba60"
    }
  }
}
"originalDetectIntentRequest": {
  "payload": {
    "source": "360dialog_whatsapp",
    "contact": {
        "cId": "60133386712"
    },
    "body": {
      "contacts": [
        {
          "profile": {
            "name": "John Don"
          },
          "wa_id": "923339883320"
        }
      ],
      "messages": [
        {
          "from": "923339885509",
          "id": "ABEGkjM5iFUJAhDGiqsifkiyZkH6HzvBfO2m",
          "text": {
            "body": "Hi"
          },
          "timestamp": "1595240228",
          "type": "text"
        }
      ]
    }
  }
}
AnteriorCargas útiles personalizadasSiguienteChatbase

Última actualización hace 4 años

¿Te fue útil?

🆗